Growth Partners Global (“GPG”, “we”, “us”, “our”) provides software development, lead generation, and related professional services (“Services”) subject to the terms of the executed Service Level Agreement (“SLA”) and this Cancellation & Refund Policy.
Once the SLA has been signed and payment has been made, all fees are non-refundable. Refunds will only be considered under exceptional circumstances and only if expressly authorized in writing by Growth Partners Global’s management, at our sole discretion and subject to any conditions we stipulate.
This policy applies to:
-Deposits, retainers, setup/discovery fees
-Milestone payments and prepayments
-Recurring fees (monthly, quarterly, annual)
If there is any inconsistency between this policy and an executed SLA, the SLA prevails.
- Deposits/retainers & setup/discovery fees
- Work performed/allocated (design, development, consulting, project management, QA)
- Third-party costs paid or committed on your behalf (domains, hosting, SaaS licenses, ad spend, data providers, stock assets, payment processing)
- Expedited/priority surcharges and currency/transaction charges
- Unused time or capacity lost due to Client delays, non-responsiveness, or change requests
- Prepaid plans (including monthly/annual) once the billing period has started
In rare cases, management may consider a refund or service credit (not guaranteed) for issues such as:
- A verifiable billing error caused by GPG (e.g., duplicate charge)
- Fraudulent payment proven to be caused by GPG’s systems or action
- Material failure to commence any work despite receiving payment, where no third-party costs have been incurred
Any remedy—refund, partial refund, or service credit—will be determined case-by-case and may be conditioned on:
- Return/cessation of use of deliverables
- Reimbursement of third-party expenses already incurred
- Before work commences: If you cancel before any work has started and no third-party costs have been incurred, GPG may (at its discretion) retain the deposit/retainer and refund any remaining balance.
- After work has commenced: All fees paid are non-refundable. GPG may, at its discretion, reschedule work or apply a portion of prepaid fees as a service credit.
- Ongoing/recurring services: Cancellations must be submitted in writing to [email protected]
at least 30 days before the next billing cycle. Payments already made remain non-refundable.
We reserve the right to suspend or cancel Services if:
- The Client breaches the SLA or this Policy
- Payments are overdue beyond agreed terms
- Improper chargebacks or disputes are initiated
In such cases, no refunds will be issued.
To request management review under Sections 3–5, email [email protected]
with:
- Business name, SLA reference, invoice number(s), payment proof
- A clear explanation of your request with supporting documentation
We will acknowledge receipt and conduct a review. Management’s decision is final.
If a refund or credit is authorized:
- It may be issued as a service credit against future invoices or as a refund to the original payment method (less bank/processing fees), at GPG’s discretion.
- Intellectual property & licenses for any deliverables remain with GPG until all related invoices are fully paid. If a refund is granted, any license previously granted is revoked, and you must cease use and destroy/delete any copies.
- GPG’s obligation is limited to the approved refund/credit amount; no further compensation, interest, or consequential damages will be due.
Initiating a chargeback without first notifying GPG and allowing a reasonable window to investigate constitutes a breach of the SLA and this Policy. We reserve the right to:
- Suspend services
- Withhold deliverables
- Pursue recovery of all costs (including reasonable legal and processing fees) associated with improper chargebacks
This Policy applies to the fullest extent permitted by applicable law and does not affect any non-waivable statutory rights you may have. Where local consumer protection rules require a different outcome, GPG will comply with those mandatory rules.
Unless the SLA specifies otherwise, this Policy and any dispute relating to it shall be governed by the laws of the Republic of South Africa, with exclusive jurisdiction and venue as set out in the SLA (or, if not specified, the competent courts in Johannesburg). Clients in other jurisdictions remain subject to any mandatory local consumer protections.
We may update this Policy from time to time. The version published on our website at the time of purchase or as referenced in the SLA will apply to that transaction. Changes will not retroactively alter terms for Services already contracted, unless required by law.